Knowing what your customers expect is the first step in providing an excellent customer service experience.
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by Jessica Brown, on May 15, 2021 12:00:00 PM
Knowing what your customers expect is the first step in providing an excellent customer service experience.
by Jessica Brown, on Apr 30, 2021 3:00:00 PM
When you’re deep in the weeds, so to speak, running a business and trying your best to get everything done every day, recognizing you need help can be a hard pill to swallow. If you are a business owner feeling overwhelmed, overworked and in need of a break, it’s probably time to bring on help -- a virtual assistant to lighten your load.
by Jessica Brown, on Apr 30, 2021 9:00:00 AM
Working remote comes with many benefits for your employees but comes with its own set of difficulties, like drops in communication and confusion in responsibilities.
by Jessica Brown, on Apr 15, 2021 11:30:00 AM
by Jessica Brown, on Mar 30, 2021 2:30:00 PM
by Jessica Brown, on Mar 25, 2021 9:30:00 AM
by Jessica Brown, on Mar 18, 2021 11:23:00 AM
The tasks and responsibilities for a small business are endless. There’s not enough time for this, and that is falling through the cracks. We’ve all been there. When it feels like you can’t accomplish everything on your own under your crunched schedule, it might be time to consider hiring help — like an administrative assistant.
by Jessica Brown, on Feb 26, 2021 3:30:00 PM
While gaining new customers is an exciting feat, do you know what’s even more exciting? Retaining them.
by Jessica Brown, on Feb 25, 2021 11:26:00 AM
by Jessica Brown, on Feb 24, 2021 11:34:07 AM
A Better Blog is your number one resource for what’s trending in the call center industry. Stay tuned to this page for articles, blog posts and other insights from a company that’s been the best in the business for almost half a century.