Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.

Working with an answering service can help with your customer service needs.

Satisfaction ratings in your customer service department are dropping, and you don’t know why.

The pandemic has thrown everyone for a loop.

Ah, the start of a new year.

As a business owner, it feels like there is never time for downtime. And when the holiday season rolls around, you feel an even bigger pull in the tug-of-war battle between work and family. Throughout Thanksgiving, Christmas, Hanukkah, Kwanzaa, and even New Year’s, there’s often a rush in business—right when you’re ready to spend time with family and friends. 

Whether you’re calling on the phone or using an online chat, finding the help you need from a brand can sometimes be difficult. For some, the idea of customer service can conjure up memories of frustration rather than convenience. 

The phone is ringing off the hook. That’s great, but who’s going to get it this time? You and all your employees are busy, but you know customer service is important. You have so much work, you feel as though the days are getting shorter and shorter (and it’s not just because of daylight savings). You’ve already decided you need help. An outsourced call center, perhaps? 

As a business, customer service calls are inevitable. Knowing the types of callers to expect and how to deal with each one as an individual is the key to providing excellent customer service. Businesses reportedly lose billions of dollars per year due to callers feeling they've received poor customer service. 

The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution.